Apex Walker- Quantum

[PhalaBass]

I just have to let my frustration get out somewhere!!
I posted a thread a while back about my Smoke giving me some issues. Got some suggestions, then finally decided to send it to Apex Walker to be fixed. I sent them an e-mail requesting their address etc. and after a week of not getting a reply, I decided to give them a call.

So last week Tuesday I sent my reel to Apex Walker via Speed services. I phoned Apex on the Thursday giving them the tracking number as I saw on the net that my parcel was sitting at their Post Office.

Yesterday morning I checked again, only to see that my reel has not been collected yet :blue-mad: I phoned them again, and the lady said she'll find out what's going on, and then phone me right back... Still hasn't phone me :blue-evil:

So, I just checked on the net again, and yes, my reel is still at the Post Office!!!
How's that for customer services!!!???

[Crafty]

Lekker man... Maak mens bang met die service in die land.

[Wencor]

TIA!! :blue-evil:

[Navrik]

Spoken to a shop in Cape Town where I purchased quite a few of my Quantum reels before and they are not keen to stock Quantum any more as they are battling to get any spares from Apex Walker.

[Mick]

Always a shame when a useless agent screws up a brand

[Toadee]

Always a shame when a useless agent screws up a brand

Is "useless" in the correct position in that sentence? :blue-badgrin: :eusa_whistle:

[Shamwari]

I had a horrendous experience with them a while back when I tried to get my JW trolling repaired under warranty.

Long story short...it got nasty, plus when I eventually did get it back, the prop was missing.

Really disappointing.

[Juba]

I ordered a Lowrance Hds5 Elite Chirp from a dealer in Durban and received it the next day.... Now that's service!

[Navrik]

I ordered a Lowrance Hds5 Elite Chirp from a dealer in Durban and received it the next day.... Now that's service!

Like

[Riprap]

That's not acceptable PhalaBass! What was actually wrong with the reel?
Any product is only as good as the back-up service behind it.........

Sounds like those guys do a lot of whistling......... :roll: :lol:

[gt]

Let me add to this can off worms.

I had a jarvis walker trolling motor and my shaft split in 2. it was 6monts old. Had to fight with the owner for my money. I use my trolling motor daily for work. I put trolling motors and batteries trough a tough test.

Now jarvis walker change the shaft after they told me they never had a issue before and i am the only one with the shaft splitting.

[Riprap]

[ATTACHMENT NOT FOUND]

Sorry....just adding some more worms to the age old debate; what came first: Shimano or Quantum.....sorry: Chicken or egg!

PhalaBass, on a serious note, if you send me the reel I am prepared to see if I can repair it for you provided I know what's wrong in the first place - for free, but postage is costly I know.

[EmjaySmit]

I just have to let my frustration get out somewhere!!
I posted a thread a while back about my Smoke giving me some issues. Got some suggestions, then finally decided to send it to Apex Walker to be fixed. I sent them an e-mail requesting their address etc. and after a week of not getting a reply, I decided to give them a call.

So last week Tuesday I sent my reel to Apex Walker via Speed services. I phoned Apex on the Thursday giving them the tracking number as I saw on the net that my parcel was sitting at their Post Office.

Yesterday morning I checked again, only to see that my reel has not been collected yet :blue-mad: I phoned them again, and the lady said she'll find out what's going on, and then phone me right back... Still hasn't phone me :blue-evil:

So, I just checked on the net again, and yes, my reel is still at the Post Office!!!
How's that for customer services!!!???

speak to a chap called Howard. It pays when you know someone. Most dealerships are up to crap. The whole service industry in SA does not know what integrity and values mean. Buy a reel that will last as long as it has to and do preventative maintenance. Not gonna name people here but I can think of a few. Funny how there is always a hand full of people willing to actually do their jobs.